Quality Policy

The certification gives confidence to all parties that a certified management system can fulfil requirements. A certificate is only as valuable as the degree of confidence and trust the accreditation body and client have in one another.

At AQS, we follow the regulations that boost confidence and trust, such as:

• Impartiality competence
• Responsibility
• Vulnerability
• Confidentiality
• Risk-based approach

We assure that both internal and external personnel understand the requirement for impartiality and act accordingly. We shall have strategies to ensure hazards originating from self-interest, self-review, intimidation, and other risks are under control. 

We understand our commitment to consistently ensuring that the certification decisions are based on objective evidence obtained knowing and considering the risk linked with sampling. 

We manage our personnel's competence to ensure that the certification process's intent, strategy and delivery are within the principles that encourage confidence in certification. 

We remain transparent to the involved parties, limited to non-confidential information and information not protected by a non-disclosure agreement and:

• By giving access to data about the audit and certification process
• By delivering information about the certification status of an organization
• By allowing disclosure with consent from the client
• By providing information about any non-restricted information
• By letting governance authorities access information as required by law and regulations

We shall consider confidentiality gained during the auditing procedure and certification and shall not disclose any information without the certified client's permission or mandated by the local laws. 

We shall follow a risk-based management approach by addressing risks linked with delivering competent and impartial certification.

We shall make available public and different interested parties access to our appeals and complaints mechanism that shall be handled responsibly within an appropriate timeframe. 

A great management system shall be established, well-documented, implemented, monitored and improved to ensure that principles are fully covered. 

We comprehend that certification aspires to provide confidence to all involved parties that a certified management system can fulfil requirements. The value of a certificate is the degree of confidence and trust in the client and the certification body.

AQS is determined to impartiality by:

• Providing independence in the auditing process within the certification system
• Providing handling the conflict of personnel and our interests while conducting the audit and certification process
• Providing freedom from bias originating from conflicts of interest
• Providing the adequate use of procedures to fulfil the requirements of the management system standards
• Providing a professional approach to delivering the audit and certification processes
• Empowering The Impartiality Committee to handle complaints received by parties
• Executing monitoring and administration approach internally
• Delegating The Impartiality Committee to examine our certification integrity

A great management system shall be established, well-documented, implemented, monitored and improved to demonstrate our commitment to the certification process's impartiality.

We comprehend that certification aims to provide confidence to all involved parties that a certified management system can fulfil requirements. The value of a certificate is the degree of confidence and trust in the client and the certification body. The degree of confidence may require access to confidential data and the need for privileged access.

Privileged access may be associated with secret information required for the certification body to evaluate conformity to requirements for certification or meet audit goals.

During your audit and interaction procedure, you may assemble, obtain, and get access to confidential information. A certification body mustn't disclose any personal information.

AQS is committed to confidentiality by:

• Transmitting confidential data only to those individuals for a legitimate audit and certification goal.
• Providing confidential data relating to third parties is often controlled by legal requirements when applicable confidentiality is asked by the parties involved within the certification      and audit procedure.
• Confidential information shall not be transmitted to third parties if it would make a contest between the interests of the recipient and the clients.
• Securing documents including confidential information where they can see by individuals who do not need to know the content of the documents.
• Avoiding unnecessary copying and distribution of documents with confidential information. 
• Assuring commitment and compliance of The Impartiality Committee and personnel during the audit and certification process. 

A great management system shall be established, well-documented, implemented, monitored and improved to our commitment to the confidentiality policy in the audit and certification process.

At AQS, we are eager about what we do and try to understand what's at ‎stake for your business. We strive to apply our vast expertise to make your ‎management systems more effective. We are one of the ‎most reliable management system assessment firms delivering assurance with transparency. ‎

Every effort is made to meet high standards; sometimes, ‎things can't work as planned. When this happens, we need to be notified so ‎every action can be made to put things right and prevent additional defects. 

• We shall concede with the local rules and regulations regarding this process.‎
• We shall hold transparency without compromising ‎confidentiality. ‎
• We shall strive to manage the appeals and complaints from our clients and involved parties.‎
• We shall follow a customer-oriented approach to the appeals and ‎complaints from service delivery activities.‎
• We shall be available to make the appeals and complaints. We will enhance the appeals and complaints handling ‎process based on the analysis and review procedure. No charges      shall be set to the clients who have made the ‎appeal or complaint.